A variety of resources are available to both end-users, system administrators and developers for help, support and training.
End-User Resources
This section focuses on how to use the application to its maximum potential including building well-designed, attractive, functional and useful reports. The Contextual Help and Support Center content with end-user facing documentation is white-labeled and may be re-branded and customized.
- Context Sensitive Help — interactive, searchable help system built-in to the application. Click the Context Sensitive Help
icon in the top-right corner anywhere in the user interface to see help information about it.
- Exago Support Center Content
- Getting Started — step-by-step walkthroughs of the basics of getting up and running with the application from learning the interface to building a first report and an introduction to grouping, formulas and charts
- Reporting — find detailed articles dedicated to creating and designing reports in all of the Report Designers
- How-To Guides — quick tips about how to use certain features in the application or perform common tasks
- Downloadable User Guides — white-labeled Support Center content is available for download and customization in both PDF and HTML format
- User Support Labs — live, interactive sessions with an Exago professional in a webinar format on client requested topics. Labs are recorded for watching anytime.
- Video Training Series — a thirteen video series explaining the application from creating a first report through complex topics such as grouping, filtering and conditional formatting. The series ends with some practice exercises. Transcripts are provided.
- Whitepapers & Ebooks on exagobi.com — Exago branded literature pertaining to report building and design. Some examples include:
Administrator Resources
This section focuses on how to install, configure and integrate Exago into a host application. Administrator documentation is not white-labeled.
- Exago Support Center Content
- Getting Started — articles explaining the basics of the Exago platform from a general point of view
- Administrators — content detailing the installation, configuration, integration and performance of Exago
- How-To Guides — quick tips about how to use and implement certain features in the application or perform common tasks
- REST Web Service API — The REST API provides language- and platform-agnostic methods for programmatically hooking into Exago functionality, without the need to use .NET.
- .NET API — The .NET API provides methods for programmatically hooking into Exago functionality
- JavaScript API — The JavaScript API is a client-side API for integrating elements of the Exago BI user interface, executed reports and dashboards into host web applications without using iframes
- Administrator Support Labs — live, interactive sessions with an Exago professional in a webinar format on client requested topics. Labs are recorded for watching anytime.
- Exago Support Team — the Support Site is the central location for obtaining assistance with Exago. The Support Team is available to answer any questions about using and integrating Exago as they arise
- Exago Services Team — the Services Team is here to aid with requests above and beyond the general support included in the Exago contract
- Whitepapers & Ebooks on exagobi.com — Exago branded literature pertaining to report building and design. Some examples include:
- Exago Blog — an Exago branded blog on a variety of business intelligence topics including development, integration, charting, data integrity and SaaS in general
- Data Talks Podcast — in a similar vein to the blog, Data Talks is a monthly Exago branded podcast covering such topics as security, support, strategy and data stewardship