If you're reading this article, it is likely you are a client of Exago and may be trying to understand how to register employees within your organization as Support Center Users. This article is here to walk you through doing just that.
Our Knowledge Base is available to everyone, however, ticket submissions and access to downloads require authentication.
Registered Support Center users will have the ability to:
- Submit questions
- Report issues
- Submit feature requests
- View their own and their company's request history
By default, users will not have access to product downloads. Administrators must specify whether a user should be granted access to the product downloads and release notes.
How to Register
Each organization can register up to 5 individuals as Support Center users.
To register your company's users:
- E-mail firstname.lastname@example.org
- For each user, include the following information
- First and Last Name
- E-mail Address
Users must be registered with a named-email; group e-mails (i.e. email@example.com) will not be accepted as valid e-mail addresses.
- Phone Number
- (Y/N) Whether the user should have access to product downloads
Once registered, each user will receive an e-mail prompting them to set up their Support Center passwords. They will also receive a follow-up e-mail containing links to helpful articles to get them started as Support Center users.
Our support site was engineered with efficiency in mind, so in order for us to help you as quickly and effectively as possible, please be sure to get your organization registered.
If your organization already has 5 registered users and you are not one of them, please contact your organization's administrator to open requests on your behalf. If you do not know who your administrator is, please contact firstname.lastname@example.org.