Our Knowledge Base is available to everyone, however ticket submissions and access to downloads require authentication.
Registered Support Center users will have the ability to:
- Submit questions
- Report issues
- Submit feature requests
- View their own and their company's request history
By default, users will not have access to product downloads. Administrators must specify whether a user should be granted access to the product downloads and release notes.
How to Register
Each organization can register up to 5 individuals as Support Center users.
To register your company's users:
- E-mail email@example.com or your Customer Success Manager
- For each user, include the following information
- First and Last Name
- E-mail Address
Users must be registered with a named-email; group e-mails (i.e. firstname.lastname@example.org) will not be accepted as valid e-mail addresses.
- Phone Number
- Whether the user should have access to product downloads (yes or no)
Once registered, each user will receive an e-mail prompting them to set up their Support Center accounts. They will also receive a follow-up e-mail containing links to helpful articles to get them started as Support Center users.
If your organization already has 5 registered users and you are not one of them, please contact your organization's administrator to open requests on your behalf. If you do not know who your administrator is, e-mail email@example.com for assistance.