Our Knowledge Base is available to everyone, however ticket submissions and access to downloads require authentication.

Registered Support Center users will have the ability to:

• Submit questions
• Report issues
• Submit feature requests
• View their own and their company's request history

Note

By default, users will not have access to product downloads. Administrators must specify whether a user should be granted access to the product downloads and release notes.

How to Register

Each organization can register up to 5 individuals as Support Center users.

To register your company's users:

1. E-mail webmaster@exagoinc.com or your Customer Success Manager
2. For each user, include the following information
   • First and Last Name
   • E-mail Address

     Note

     Users must be registered with a named-email; group e-mails (i.e. support@companyname.com) will not be accepted as valid e-mail addresses.

   • Phone Number
   • Title/Role
   • Whether the user should have access to product downloads (yes or no)

Once registered, each user will receive an e-mail prompting them to set up their Support Center accounts. They will also receive a follow-up e-mail containing links to helpful articles to get them started as Support Center users.

If your organization already has 5 registered users and you are not one of them, please contact your organization's administrator to open requests on your behalf. If you do not know who your administrator is, e-mail webmaster@exagoinc.com for assistance.