When installing Exago on certain Windows configurations using .NET Framework 4.5 or higher, an additional step may be necessary.
By default the Exago installer will create a website in Internet Information Services (IIS) using the ASP .NET v4.0 app pool. In some configurations of .NET 4.5+, this app pool may be called by a different name, such as .NET v4.5 or .NET v4.6. In such cases, the app pool must be set manually.
Selecting the Correct App Pool
After you've installed the Exago Application, Web Service, or Scheduler, open your IIS configuration by going to the Control Panel, opening Administrative Tools, and opening Internet Information Services (IIS) Manager.
In the left sidebar, select the application you've just installed. Click on Advanced Settings... in the right sidebar. In this menu, click on the [...] button next to Application Pool. In the menu that opens, determine which of the app pools is correct by looking at the Properties box.
The correct app pool may have different names, but it will be using .Net Framework Version: 4.0, Pipeline Mode: Integrated.
Once you've selected the correct app pool, select 'OK' to confirm your choice.
If you cannot locate an app pool with the correct configuration, please file a Support Ticket.
Ensuring the App Pool is Running
Once you've selected the correct app pool, you should ensure that it is running. In the IIS Manager, select the Application Pools page in the left column. Check the Status column next to the selected app pool. If does not say Started, select the app pool and click Start in the right column.
If you are still running into issues, please file a Support Ticket.