Exago keeps a text log of when certain tasks are performed. For example each time a page or report is loaded, each time an error occurs or when various phases of execution happen.
To access the log file:
- Ensure that in the Admin Console that General > Other Settings > Write Log File is is set to Debug.
- Recreate the error you are investigating.
- Navigate to the folder specified in General > Main Settings > Temp Path. If this is blank go to
<WebApp>represents the directory where the Exago Web Application is installed.
- Open the file WebReportsLog.txt. Scroll to the bottom of the log for the most recent activity.
Occasionally IIS may lock this file and prevent the log from being written. To correct this problem, see Application Logging.
If General > Scheduler Settings > Enable Remote Report Execution is set to True the report execution will be recorded in the Scheduler Log.
Scheduler Service Log
Similar to the Web Application, the Scheduler Service maintains a log file. Considering the Scheduler can reside on a different machine than the main application, the log file is written where the Scheduler is installed.
To access the Scheduler Service log file:
NoteIn the file paths below
<ScdlSrvc>represents the directory where the Exago Scheduler Service is installed.
- Set <logging> to on in the file Scheduler Service's configuration file (
- Rerun the scheduled report you are investigating.
- Open the file
<ScdlSrvc>\eWebReportsScheduler.log. Scroll to the bottom of the log for the most recent activity.
Web Service API Log
Similar to the Web Application, the Web Service API maintains a log file. Considering the Web Service API can reside on a different machine than the Web Application, the log file is written where the Web Service is installed.
To access the Web Serivce API log file:
In the file paths below,
<WebSrvc>represents the directory where the Web Service API is installed.
- Set <writelog> to True in the file Web Service's configuration file (
- Rerun the project that makes the API calls you are investigating.
- Open the file
<WebSrvc>\Config\WebReportsApiLog.txt. Scroll to the bottom of the log for the most recent activity.
.NET API Log
Some implementations of the .NET API may write to a log file as well. For versions prior to v2018.1, the API logs to the same file as the web application.
Beginning with v2018.1, the log file for the built-in logging methods defaults to
In the file path above
<Temp>represents Exago's Temp directory which is defined in the Admin Console > General > Main Settings